Eager to receive your order? We totally get it.
Please note that processing your order typically takes 2-3 days, depending on stock availability.
Once your parcel is ready, it will be picked up by the carrier and delivered within 2 to 15 days, depending on your destination.
Please be aware that deliveries are made only to the ground floor unless special arrangements have been made with us.
Shipping fees vary and are calculated at checkout based on the item's volume, weight, and your delivery location.
We aim to ship worldwide soon, but for now, we deliver only to Europe and North America. Shipping costs are based on current market rates, excluding import duties (where applicable). Some bulky items may not be eligible for shipping everywhere—contact our sales team for assistance if needed.
All our products come with a 2-year warranty, in compliance with European regulations.
Changed your mind? No worries.
You have 14 days from the date of delivery to request a return. If the item didn’t meet your expectations or wasn’t appreciated by its recipient, return shipping costs are your responsibility.
However, if the product arrives damaged or defective, we’ll cover the return and replacement costs.
To qualify for a return, the product must be unused and free of wear.
Simply email us at customercare@qeeboo.com with your order number, the items you want to return, and the reason (we don’t judge, but we like to track feedback). If defective, please attach photos as proof. We'll get back to you with return instructions within 7 days.
Our most coveted items may occasionally sell out—trust us, we know how disappointing that can be!
We promise to restock as soon as possible. Meanwhile, subscribe to our newsletter for updates on new arrivals and more.
Thinking twice about a product? We get it—sometimes you need to see and touch it in person.
Visit one of our retailer locations to experience your potential new favorite in real life. Check our store locator to find a shop near you.
Your security is our priority.
We accept Mastercard, Visa, American Express, Maestro, and express checkout options like PayPal, Apple Pay, and Shop Pay. All transactions are secure and encrypted.
After completing your purchase, you’ll receive an email with your order number and receipt.
Need a VAT invoice? Please fill out the appropriate form during checkout.
We’re here to help!
For order issues, returns, or post-sales support, contact us at customercare@qeeboo.com. We’ll get back to you within 24-48 hours.
For press or marketing collaborations, please reach out to press@qeeboo.com.