Can’t wait to receive your item? We feel you.
Please be aware that it generally might take 2-3 days to process your order, according to our stock availability.
Once ready, your parcel is picked up by the carrier and it could take between 2 and 15 days to be delivered to you (depending on the destination).
*please note that we deliver only to a ground floor unless special arrangements have been made with us
Delivery costs may differ and are calculated at the checkout according to volume and weight of the item and your eligible shipping location.
We plan to deliver globally but for now we are able to ship to Europe and to North America only. Please note that delivery costs are based on the market shipping rates and that import duties, if applicable in your country, are excluded. Some special bulky items could happen not to be available to ship everywhere: if you are interested in one of them please contact our sales team and you’ll receive all the needed specifications to organize it accordingly.
All our products are guaranteed free of charge for 2 years in compliance with European community current laws.
Cool but not what you - or your friend who you gifted it - expected? No strings attached.
To request the return of one or more purchased items you have 14 days being - calculated from the day you received them - at the end of which it will no longer be possible. If you are returning the item because you no longer like it, the recipient of your gift did not appreciate it or you simply changed your mind, the shipping costs will be at your expense. If otherwise the product arrives damaged, or has defects, the costs of withdrawal and replacement are charged to us.
In order to make the return correctly the product must not show wear signs and it must haven’t been used.
It will therefore be necessary to write an email to customercare@qeeboo.com with order number, articles you want to return and a reason for return (we don’t judge but we’d like to keep track of it). If you are returning the item because defective please attach demonstrative pictures. You’ll receive all the instructions to send it back by e-mail within 7 days.
We’re sure you’ll love them at first sight but, if not, you’re totally free to send them back within 14 days.
If the item is defective, we’ll cover the expenses. If you changed your mind we ask you to cover them to let our product find the way home.
Sometimes our most desired ones are not currently available. The struggle is real, we know that! We can ensure you we will do our best to restock them and get them for you as soon as possible. In the meantime, you can subscribe to our Newsletter to stay updated on new arrivals (and much more).
On the fence about one of our items? We got you. Sometimes you need to touch and see it with our own eyes.
And we know that eventually you won’t be able to take your eyes off it.
We would be happy to invite you to visit one of our retailers' shop to discover your new squeeze. Have a look to our store locator to check out the nearest to you.
We keep you safe. All transactions are secure and encrypted. We accept payment by credit/debit cards by Mastercard, American Express, Maestro, Visa circuits. Express check out options through Paypal, Apple Pay and Shop Pay are also available.
After completing your online purchase, you’ll receive an-email with your order number and receipt.
In case you need a VAT invoice please be sure to fill in the appropriate form during the check-out process.
We are here for you!
For any post sales assistance, to return a product or if something went wrong with your order, please mail to:
customercare@qeeboo.com
We’ll try to get back to you as soon as we can, please consider to hear back from us within 24-48 hours
Any press enquiry or marketing collaboration proposal? Press write to press@qeeboo.com